As soon as we receive your order, our team at the factory immediately ships your product to the delivery address you provided. We save costs on expensive storage facilities in Australia, allowing us to offer you the lowest price.

The result is that the delivery time is slightly longer than you're used to (8-12 days). However, this longer shipping time is outweighed by many benefits, such as: free shipping, always track & trace, and the guarantee of excellent, fast customer service.

Shipping

The processing time for each order is 1 business day. Allow 6 to 15 business days for your order to arrive. If more than 16 days have passed, please email us at service@ahava-shop.com to inquire about the status of your order. Refunds, if necessary, will be handled via email.

Return Policy

Our return policy lasts 14 days. If 14 days have passed since you received your order, unfortunately, we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. Please do not return your purchase to the manufacturer but email us for the return address.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 business days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at service@ahava-shop.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@ahava-shop.com.

Shipping

To return your product, you should mail your reason for return to service@ahava-shop.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Lost/Missing Packages

ahava-shop.com is not liable if the wrong address is provided. Please make sure your billing and shipping address is correct before finalizing your order. If we made a mistake, we will take full responsibility for the order and ensure it is re-shipped to you at no cost.

Customs

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you, and custom fees may apply.

Shipping Times

Shipping times vary depending on your location:

• Australia: 6-12 Business Days

Maximum delivery time: 15 business days.

• This includes our 1-day processing time.
• All shipping times exclude delays caused by customs clearance.

Tracking Information

You will receive an email with a tracking number once your order has been shipped. Please contact us if you experience any issues with tracking your package.

My tracking says: "Currently no information available."

It usually takes 2-5 business days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no tracking information, please contact us.

WILL MY ITEMS BE SHIPPED IN ONE PACKAGE?

We always choose the most sustainable way to ship our packages to reduce CO2 emissions. Therefore, your order may be delivered in multiple parts at different times.

If you have any other questions, feel free to contact us at service@ahava-shop.com. We're happy to assist you.

SUSTAINABILITY

Our products are shipped directly from the supplier to your address. This avoids using multiple couriers, which shortens the delivery route, reduces CO2 emissions, and is less harmful to the environment.

You’re likely familiar with unnecessary luxury plastic packaging. At Ahava, we don't use them. We avoid "air transportation," where overly large packages are sent. That excess space is usually thrown away, right?